Campaigns

Send an email campaign

1. 1Go to Campaigns → Email Campaigns and click "New Campaign".
2. 2Fill in the email details: subject line, preview text, from name, and from email. Give the campaign a name.
3. 3Choose a template and fill in its content — header, body, CTA text and link, or voucher details.
4. 4Under "Send to", choose All customers, A customer group, or Custom selection.
5. 5Click "Launch campaign" to send now — or turn on "Schedule for later", set the date and time, and click "Schedule campaign".

Open a sent campaign's report to see open, click, bounce, and unsubscribe rates.

Send an SMS campaign

SMS uses credits. Top up under Settings → Billing → SMS.

1. 1Go to Campaigns → SMS Campaigns and click "New Campaign".
2. 2Name the campaign and choose who to send to: All customers or A customer group.
3. 3Enter a "Sender ID" (up to 11 letters or numbers) and write the message. Insert Customer name or Store name to personalise it.
4. 4Check the credits needed at the bottom.
5. 5Click "Send Campaign".

Scheduled SMS campaigns don't send by themselves — open the campaign and click "Send now" when it's time.

Edit, send, or delete campaigns

1. 1Use a campaign's row menu for "Edit details", "View report", or "Delete".
2. 2To send several email drafts at once, select them and click "Publish".

Run a Meta ad

1. 1Go to Campaigns → Ads Channel and click "Connect Meta". Enter your System User Access Token and Ad Account ID (and optionally your Facebook Page ID), then click "Connect account".
2. 2Click "Create Ad".
3. 3Enter the ad name, platform, and objective.
4. 4Write the creative: headline (up to 40 characters), primary text, call-to-action, destination URL, and image URL.
5. 5Set the audience: age, gender, locations (required), and interests.
6. 6Set the budget (daily or lifetime), amount in RM, and start date.
7. 7Click "Publish Now", "Schedule Ad", or "Save as Draft".

Use "Sync performance" from the ad's menu to pull the latest results from Meta.